The Workforce Pro sets up and scales Customer Experience (CX) Operations for customer-centric companies of all sizes using our Powerhouse Customer Experience Program. We are also the creators of CX Actually, where Customer Experience people come first.

Our Expertise

We fancy ourselves Customer Experience Architects. We know that scaling customer experience isn't a solo act. That's why we offer the results of all roles required to deliver scalable customer experience operations.

Our Philosophy

We believe customer experience people don't get the support they need and we want to change that. Here, you are first, you matter and your feelings and needs matter.

Our Commitment to Results

We don't sign up for projects where we can't exceed expectations. If we agree to coaching you, we know that you can become a Powerhouse and we stand behind you.

Our Experience

We're founded by Ty Givens, with 20+ years in CX. Here are a few brands who has benefited from our experience: Ilia Beauty, Your Super, Thrive Causemetics, The Detox Market, Thrive Market and Shoedazzle.

Ty Givens

Founder of the Workforce Pro and CX Actually

Ty Givens is the founder and CEO of The WorkForce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Given’s is known for her ability to save client’s millions in revenue, improve customer wait times by over 90% and increase productivity by over 30%. She is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers. 

Phone: 310-844-1172